Exception & Dispute Hub

Manage transaction exceptions, payment disputes, and compliance escalations

Exception & Dispute Hub

Centralized management for transaction exceptions, payment disputes, and compliance escalations

Last updated: 3:34:15 AM

5

Open Exceptions

Requires action

2

Critical Priority

Immediate attention

3

Open Disputes

Pending resolution

1

Resolved Today

Closed cases

2 critical exceptions require immediate attention — total exposure EUR 1043.2M

6 results
EXC-2026-0407-001 InvestigatingSettlement Failure

pacs.009 EUR 189M — Nostro credit confirmation delayed

MSGID0A532CB59FCF 73EA5139-F8F7-465B… Markus Klein
EUR 189,000,000.00SLA Breached8 activities

SWIFT pacs.009 settlement confirmation not received within SLA window. Nostro account credit pending at Bank of China Beijing. Funds debited from Avantulo S.A. but beneficiary Baijing Juji Holdings not yet credited.

pacs.009SWIFT GPINostroBKCHCNBJ110
View Transaction
EXC-2026-0407-002 EscalatedAML Exception

AML Exception — Structuring pattern on DE60500700100361982244

AML-FLAG-2026-0407 Sarah Weber
EUR 250,000,000.00SLA Breached15 activities
EXC-2026-0319-001 ResolvedPayment Dispute

MT202 COV EUR 250M — Beneficiary account mismatch

DE15716621738510 46bf8b3b-60f7-48ba… Thomas Müller
EUR 250,000,000.00SLA Breached12 activities
EXC-2026-0317-001 OpenReconciliation Break

pacs.008 EUR 162.7M — Settlement variance EUR 12,450

DE15712617385104 48c0ac57-7564-4873… Anna Schmidt
EUR 162,763,033.00SLA Breached6 activities
EXC-2026-0407-003 Pending InfoCompliance Breach

Sanctions screening timeout — BKCHCNBJ110 delayed response

INSTID8D2FB5D037 73EA5139-F8F7-465B… Klaus Fischer
EUR 189,000,000.00SLA Breached3 activities
EXC-2026-0406-001 OpenTechnical Error

Wire transfer DEUT839201 — Dual authorization missing

DEUT839201 Unassigned
EUR 2,400,000.00SLA Breached2 activities